Shipping Information

Uk Delivery

On most orders you will have the choice between Tracked 48 (£5.00) or Tracked 24 (£7.00).

Print orders from the Printspace are printed and shipped to order - they may take up to 3 days to dispatch.

If a parcel is returned to us by the shipping company after delivery is attempted for a second time, we will require a £15.00 fee to be paid before items are re-sent.

Once your payment has been processed, we aim to have your order dispatched within 7 days.

UK orders will be sent with Royal Mail with the relevant level of insurance.

International Delivery

International Shipping Costs start at £12.00 and increase due to World Zone, insurance, and weight.

If a parcel is returned to us by the shipping company after delivery is attempted for a second time, we will require repayment of the shipping cost before items are re-sent.

Once your payment has been processed, we aim to have your order dispatched within 7 days.

Please bear in mind that international shipping may take considerably longer than domestic shipping, depending on destination country and customs.

Shipment to non-UK countries may be subject to import duties and taxes, and these additional charges must be paid by the customer. Art on a Postcard has no control over these charges and bears no responsibility for these. They must be paid by the receiver.

**Important Note about Delivery Times during December**

Please pay for your artworks and postage ASAP in order to guarantee delivery before Christmas - postage must be placed by 15th December for UK orders. We cannot guarantee Christmas delivery for international orders.

Returns Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it and in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@artonapostcard.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@artonapostcard.com and send your item to: Art on a Postcard, Unit 14, Spaces Business Centre, 15-17 Ingate Place, London, SW8 3NS.

Shipping

To return your product, you should post it to: Art on a Postcard, Art on a Postcard, Unit 14, Spaces Business Centre, 15-17 Ingate Place, London, SW8 3NS.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.